Job Title: IT Technician

FLSA Status: Exempt

About NCAIED: The National Center for American Indian Enterprise Development (NCAIED) is a 501(c)(3) non-profit organization. With over 40 years of assisting American Indian Tribes and their enterprises with business and economic development – we have evolved into the largest national Indian specific business organization in the nation. We take our motto, “Putting Indian Country To Work” to heart and are actively engaged in helping Tribal Nations and Native business people realize their entrepreneurial goals.

Summary of Position: Our busy office currently has an opportunity for a professional and experienced individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software on and off site for a small staff. Additionally, clear communication with end users is essential for the IT Technician to respond to staff and customers to help them resolve any IT or website issues. This is an excellent opportunity for the right individual to join an established organization.

Responsibilities:

  • Interact with onsite and offsite staff on desktop & IT hardware problems and find their resolution
  • Research and solicit bids for hardware and software needs
  • Manage and maintain hosted website
  • Coordinate updates with outside web developer
  • Set-up, maintain and troubleshoot Mac Computers
  • Set-up computers, configure and install software for various applications and programs
  • Set-up and configure printers and other IT tools
  • Set-up and clean presentation equipment such as microphones, projectors
  • Maintain computer peripheral devices like printers, scanners and others
  • Perform routine updates and installations
  • Troubleshoot, maintain and resolve any IT related problems
  • Maintain and organize cables around hardware equipment
  • Maintain a log of any software or hardware problems detected
  • Maintain website updates as requested by team
  • Communicate with website end users to resolve issues as quickly as possible
  • Assist with IT related RFPs
  • Assist with Cyber security
  • Solicit and review bids for IT related projects
  • Other relevant duties as assigned

Qualifications:

  • Diploma or Certification in Technology Support/ Computer Systems Technology
  • 3-5 experience in a similar role supporting +200 users
  • A+ Certification is an asset
  • Apple Certification a plus
  • Solid troubleshooting skills in Mac
  • Excellent technical knowledge of network and PC hardware
  • Ability to clearly communicate technical concepts to non-technical people
  • Ability to multi-task in a fast-paced environment
  • Is a team player able to work independently & well in a team
  • WordPress a plus
  • Django for Python a plus
  • Familiarity with website administration (dns, email, etc.)

The IT Technician will work closely with our Graphic Design and Social Media Manager and report to the President

Qualified candidates should submit a cover letter, and a current resume to human_resources@ncaied.org

DEADLINE: 01/10/2018

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